Home Boarding Terms and Conditions
Our Commitment to Your Dog
At Pike’s Paws, we aim to provide the very best care in a safe, comfortable, friendly environment where your dog feels truly at home. By completing and signing our booking form, you agree to our terms and conditions outlined below, and to pay all boarding fees in line with our published rates.
We always act in the best interests of your dog. Last minute circumstances may mean we have to decline admittance, for example, if a dog arrives unwell or is in season. Regrettably we are unable to accommodate un-neutered male dogs. In exceptional cases, one‑to‑one support may be possible; please contact us as early as possible to discuss options and any additional costs.
Puppies & One‑to‑One Care
We may accept puppies under six months old, but usually only on a one‑to‑one basis. This means we may need to decline bookings from other guests during that time. Please contact us early to discuss your requirements and any additional costs associated with the more intensive support puppies need. All dogs must be housetrained and able to sleep through the night.
Vaccinations & Health Requirements
All dogs staying at Pike’s Paws must be fully vaccinated against:
Distemper
Kennel Cough
Infectious Canine Hepatitis
Parvovirus
Parainfluenza
Leptospirosis
A current vaccination certificate must accompany each dog (we will keep a copy on file).
We cannot accept dogs without up‑to‑date vaccinations. If vaccinations are not current, your booking may need to be cancelled and fees will still apply.
Please note: Kennel Cough is an airborne infection with a long incubation period, similar to the common cold. While we follow all licensing requirements, exposure cannot be fully controlled.
If your dog has a pre‑existing medical condition, please contact us in advance to discuss their specific needs and complete a medical waiver form. If a condition has not been disclosed, we reserve the right to refuse admittance. Should veterinary care be required during your dog’s stay, we will normally use our vets, Wangford Veterinary Clinic, and charges will include mileage plus one day‑care rate per visit.
All of our guests must wear a collar complete with dog tag and must be microchipped.
Behaviour & Safety
As we provide boarding and day care in our home the safety and comfort of all guests is essential. If a dog becomes aggressive or destructive, we will call your emergency contact for immediate collection. If collection is not possible, we may need to place the dog in secure external kennels; owners are responsible for all associated costs, including transport.
Great care is taken to integrate our guest dogs and accurate behavioural information is vital. Failure to disclose relevant behaviour that results in injury, damage, or incident will incur additional costs for repair, replacement, or veterinary treatment. These costs are not covered by our insurance.
Our Environment & Exercise
We will ensure that every care and attention is given to all dogs boarded, each dog is boarded entirely at the owners risk. Our secure play paddock is approximately a quarter of an acre with a 1.2m fence. If your dog is likely to jump this height, please let us know so we can ensure they remain on a lead.
Our home is a 3 acre organic smallholding set in rolling, beautiful countryside. We are surrounded my mature trees which offer shade in the paddock from the summer sun. We do not walk dogs off‑lead unless you specifically instruct us to do so. If you request off‑lead exercise, you accept full liability for any loss or damage that may occur.
Bookings, Fees & Cancellations
Day care is up to a maximum of 10 hours with arrival and departure times arranged when booked.
Boarding is charged per 24 hour period.
Drop‑off is from 08:00, and last collection is 18:00.
A non‑refundable, non‑transferable 50% deposit is required at booking.
The remaining balance is due 7 days before the stay.
Payments are by cash or bank transfer.
Cancellations will forfeit deposits and cancellations within 7 days of arrival require payment in full.
Early drop‑off or late collection incurs additional fees, usually reverting to the 24‑hour rate.
Dog Taxi Service
Local collection and/or return may be able to be arranged in advance for an additional fee in line with our published rates.
Trial Visits & Pre‑Stay Requirements
We ask all owners to visit us before their dog’s holiday so we can meet you, discuss your dog’s needs, and show you around.
Before a holiday stay, each dog must complete:
At least one trial day, followed by
One overnight stay (charged at standard rates)
This helps your dog settle into their new surroundings and ensures they feel relaxed and happy during their stay, please feel free to contact us and we will be happy to arrange this.
Socialising With Other Dogs
Your dog may stay and exercise with dogs from other families. We always limit numbers in line with our licence and ensure compatibility between guests.
If you would like more information or wish to arrange a visit, please get in touch. We’d love to meet you and your dog.
Book your pooches place
